Privacy and Data Policy

Effective Date: 1st June 2024

1. Introduction

Welcome to The Happy Mug Company (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy. This Privacy and Data Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.happymugs.co.uk including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

• Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you purchase an item.

Derivative Data

• Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

• Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, or return from the Site.

Mobile Device Data

• Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Process your transactions.

• Send you an email regarding your account or order.

• Increase the efficiency and operation of the Site.

• Monitor and analyze usage and trends to improve your experience with the Site.

• Perform other business activities as needed.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

• If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

• We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• The right to access – You have the right to request copies of your personal data.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

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Cookies Policy

Effective Date: 1st June 2024

1. Introduction

This Cookies Policy explains how The Happy Mug Company Ltd ("we", "us", "our") uses cookies and similar technologies to recognize you when you visit our website at www.happymugs.co.uk It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, The Happy Mug Company Ltd) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., like advertising, interactive content, and analytics).

3. Why We Use Cookies

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Site to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Site. Third parties serve cookies through our Site for advertising, analytics, and other purposes. This is described in more detail below.

4. Types of Cookies We Use

• Essential Cookies: These cookies are strictly necessary to provide you with services available through our Site and to use some of its features, such as access to secure areas.

• Performance and Functionality Cookies: These cookies are used to enhance the performance and functionality of our Site but are non-essential to their use. However, without these cookies, certain functionality may become unavailable.

• Analytics and Customization Cookies: These cookies collect information that is used either in aggregate form to help us understand how our Site is being used or how effective our marketing campaigns are, or to help us customize our Site for you.

• Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

5. Managing Cookies

You have the right to decide whether to accept or reject cookies. You can set your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Site though your access to some functionality and areas of our Site may be restricted.

Browser Controls:

• Most web browsers allow you to control cookies through their settings preferences. You can typically find these settings in the "Options" or "Preferences" menu of your browser.

Disabling Most Interest-Based Advertising Cookies:

• Most advertising networks offer you a way to opt out of interest-based advertising. If you would like to find out more information, please visit  youronlinechoices.com.

6. Changes to Our Cookies Policy

We may update this Cookies Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore re-visit this Cookies Policy regularly to stay informed about our use of cookies and related technologies.

 

Terms and Conditions

Effective Date: 1st June 2024

1. Introduction

Welcome to The Happy Mug Company Ltd ("we", "our", "us"). These Terms and Conditions ("Terms") govern your use of our website located at www.happymugs.co.uk  (the "Site"). By accessing and using the Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Site.

2. Use of the Site

• Eligibility: You must be at least 18 years old to use the Site. By using the Site, you represent and warrant that you have the legal capacity to enter into a binding agreement.

• User Account: To access certain features of the Site, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep this information up-to-date. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.

• Prohibited Conduct: You agree not to use the Site for any unlawful purpose or in any way that could harm or disable the Site. Prohibited conduct includes, but is not limited to:

• Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

• Uploading, posting, or otherwise transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.

• Engaging in any activity that interferes with or disrupts the Site or the servers and networks connected to the Site.

3. Intellectual Property Rights

• Ownership: The Site and its original content, features, and functionality are and will remain the exclusive property of The Happy Mug Company Ltd and its licensors. The Site is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries.

• License: We grant you a limited, non-exclusive, non-transferable, and revocable license to use the Site for your personal, non-commercial use only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site without our prior written consent.

4. User Content

• Responsibility: You are solely responsible for any content that you upload, post, or otherwise transmit via the Site. By posting content on the Site, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, distribute, prepare derivative works of, display, and perform that content in connection with the Site and our business.

• Monitoring: We have the right, but not the obligation, to monitor, edit, or remove any activity or content at our sole discretion.

5. Third-Party Links

The Site may contain links to third-party websites or services that are not owned or controlled by The Happy Mug Company Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that The Happy Mug Company Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

6. Disclaimer of Warranties

The Site is provided on an "as-is" and "as available" basis. We make no representations or warranties of any kind, express or implied, about the operation of the Site or the information, content, materials, or products included on the Site. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

7. Limitation of Liability

In no event shall The Happy Mug Company Ltd, its directors, officers, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Site; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Site; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site; and/or (vi) any other matter relating to the Site, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

8. Indemnification

You agree to indemnify, defend, and hold harmless The Happy Mug Company Ltd, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your account.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located within the United Kingdom to resolve any dispute or claim arising from these Terms.

10. Changes to These Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least [30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Site.

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Refund Policy

Effective Date: 1st June 2024

1. Introduction

At The Happy Mug Company Ltd, we strive to ensure that our customers are satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy explains the terms and conditions under which refunds are issued.

2. Eligibility for Refunds

To be eligible for a refund, please ensure that the following conditions are met:

• The item must be unused and in the same condition that you received it.

• The item must be in the original packaging.

• The item needs to have the receipt or proof of purchase.

• The request for a refund must be made within 14 days of the purchase date.

3. Non-Refundable Items

Items, sold as seconds, cannot be refunded. Only full priced items may be refunded.

4. Refund Process

To request a refund, please follow these steps:

1. Contact Us: Email our customer service team at sales@happymugs.co.uk to initiate the refund process. Please provide your order number and the reason for the refund request.

2. Return Instructions: If applicable, our team will provide you with instructions on how to return the item.

3. Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.

5. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment. The credit will be processed within a certain number of days, depending on your card issuer's policies.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@happymugs.co.uk

6. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at sales@happymugs.co.uk

If you have any questions about any of the above policies, please contact us at:

info@happymugs.co.uk

The Happy Mug Company Ltd

72 Platt Avenue

Sandbach

Cheshire

CW11 1DF